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Q and A

You have Questions, and we have the Answers... hope this helps! Before we begin - we offer free shipping on all orders to the USA Canada Australia and the UK! Note - all orders are processed in USD.

Q - How do I know which size to purchase?

A - Sizing on each product page is for the specific outfit, such as Romper Length. It is best to measure your Little One from shoulder to ankle and to pick the appropriate size based on this measurement. Many items run small so it is always a good decision to size up if you don't quite know.

Q - How long does it take for my indieORDER to arrive in my sweet little fingers?

A - indieKIDS has carefully curated amazing products from our preferred overseas manufacturers so that we don't break your bank. All orders are shipped by epacket and take around 1 - 4 weeks to arrive once shipped. If you score multiple products, note that they may arrive at different times as there are multiple manufacturers. We do not send tracking information as we take care of this for you so you can relax! You are welcome to contact us to receive tracking information if you would like though!!

Please note that we use a tracked shipping service called epacket, which can be followed at USPS (US) or Canada Post (Canada). Here are the statistics on how long epacket shipments take to the US, and this is out of our control.

 5-10 days : 5% of shipments

10-15 days : 50% of shipments

16-20 days : 30% of shipments

21-25 days : 10% of shipments

26+ days : 5% of shipments

DID WE MENTION SHIPPING IS FREE!!??

Q - I received my order and noticed that it came in a boring envelope, where are the frills?

A - Frills, labels, tags and fancy boxes are how the other guys justify charging ridiculous pricing. We let our products do the talking so don't worry about the lack of pizazz here. You may also notice a value on the front label, this is strictly for clearing customs and is often times even lower than our cost - so R E L A X...

Q - Loving my amazing new Clothes, how do I take care of them?

A - Draw a nice cold bath and let air dry, skip the blowdryer... Translation - wash in cold water and hang to dry. You can take a chance and throw it in the dryer, but it's on you!

Q - Sooo.... what happens if I am not in love with what you ship me?

A - If you are unsatisfied with your items, please review our Refund Policy and contact usfor more details. *** Please make sure you look at the sizing charts closely before ordering, and follow our care instructions!

Q - I wanna chat, how do I connect with you?

A - You can email Jane or Tony at janeandtony@indiekids.ca, always love making new friends out there! Or check us out on Facebook and Instagram (we are too old for Snapchat or whatever else flavor of the month social media is hot right now...)